Refund & Return Policy

An eligible return request should be submitted within 7 days from the delivery date. Approval is subject to the product meeting the conditions stated below.

• The product must be unused, unwashed and free from stains, scratches, odour, dents or signs of installation.
• The original product packaging, labels, manuals, accessories, attachments and complimentary items must be included.
• The product should not have been altered, repaired or damaged after delivery.
• The order number, invoice or other valid proof of purchase must be provided.
• The product must have been purchased directly from our website. Purchases from another marketplace or retailer must be handled through that seller.

Unless the item was delivered damaged, defective, incomplete or incorrect, the following products may not qualify for return:

• Products that have been used for cooking, food storage, chopping, cutting, serving or carrying meals.
• Products with missing packaging, accessories, lids, blades, containers, seals, manuals or complimentary parts.
• Products damaged due to misuse, improper cleaning, accidental damage, excessive force or failure to follow instructions.
• Personalised, customised, clearance or final-sale items where clearly identified before purchase.
• Products returned after the applicable return request window.
• Items for which the product serial number, barcode, label or identification has been removed or altered.

Please inspect the package soon after delivery. If the product is damaged, defective, incomplete or different from the item ordered, contact us within 48 hours.

To help us review the issue, please provide:

• Your order number and registered contact details.
• Clear images of the outer shipping package.
• Clear images showing the product and reported issue.
• An unboxing video where available, especially for missing, broken or incorrect components.
• Images of the shipping label, product label and included accessories.

After verification, an appropriate resolution may include a replacement, missing-part shipment, repair support, store credit or refund, depending on availability and the circumstances.

Do not send a product back without receiving return instructions. An unauthorised return may be delayed or rejected.

Returned items may be inspected after they reach our facility or authorised service location. The inspection may verify the product condition, included components, stated reason and eligibility under this policy.

We will communicate whether the return has been approved, partially approved or declined. A deduction or refusal may apply where the product is incomplete, used, damaged after delivery or returned in a condition different from the evidence supplied.

Once an eligible return is received, inspected and approved, the refund is initiated through the original payment method or another available method communicated to you.

• Approved prepaid-order refunds are generally sent to the original payment method.
• For cash-on-delivery orders, bank or payment details may be requested through a secure and verified communication channel.
• The refund may take 5–10 business days after approval, depending on the bank, card issuer or payment provider.
• Promotional discounts, coupons and gift benefits may be adjusted when calculating the refundable order amount.
• Shipping, handling, convenience or cash-on-delivery charges may be non-refundable unless the return is due to our error or a verified product issue.

A replacement may be offered for an eligible damaged, defective, incomplete or incorrect product, subject to stock availability and verification.

Exchanges based only on a change of preference, colour, size, capacity or model may not be available unless specifically offered on the product page or approved by customer support.

If the same item is unavailable, we may offer another suitable resolution such as a refund, store credit or an alternative product after obtaining your agreement.

You may request cancellation before the order is packed, dispatched or handed over to the delivery partner. Cancellation is not guaranteed after fulfilment processing has started.

• Approved prepaid cancellations are refunded through the applicable payment method.
• Once an order has shipped, it may need to be handled as a return after delivery.
• Repeated refusal of valid cash-on-delivery orders may affect future cash-on-delivery availability.
• We may cancel an order due to stock unavailability, pricing or listing error, payment verification issue, delivery restriction or suspected misuse.

Return pickup availability depends on the delivery location and logistics coverage. When pickup is unavailable, you may be asked to send the approved return to the address provided by support.

• For a verified damaged, defective, incomplete or incorrect order, eligible return shipping may be arranged or reimbursed according to the approved instructions.
• For an approved preference-based return, return shipping may be payable by the customer.
• Do not use an expensive courier service without written approval where reimbursement is expected.
• We are not responsible for an unauthorised return sent to an incorrect address or without traceable delivery proof.

Contact us before sending any return. Include your order number, registered contact details and a clear explanation of the issue.